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ToyTokyo Ordering Information:
Due to the fact that ToyTokyo Online shares much of its inventory with our retail stores, we do not have real time inventory at this time. However, most items are in stock and ready to ship, and we are working day and night to improve our warehouse inventory situation.
Orders begin to be processed as soon as we receive them. Most orders are processed the same day they are placed, but in some circumstances we may need to acquire the stock from one of our retail stores, in which case the customer will be notified of the delay. If any items are sold out, the customer will be notified and asked for confirmation on the remainder of the shipment. These orders will not be shipped until we receive confirmation from the customer.
International Shipping/Express Shipments:
Our providers of international shipping (Fed Ex and the U.S. Postal Service) require us to calculate the lowest possible shipping costs according to size and weight of the packages. This process is most accurately completed after an order is placed, and so the initial shipping quote for international shipments will read "0" zero dollars. Shortly after the order is placed, you will receive an email from sales@toytokyo.com which will present you with the applicable shipping quotes for your international order along with any important information and details you need to be aware of. We do not charge any more than we ourselves are charged by our services, including absolutely no handling fees. Upon receiving that email, our customers are asked to respond to it with their choice of shipping, so we ask that the email address you provide in your order be one you check frequently. Our customers are not obligated to continue with their order after they receive a set of shipping quotes that they deem unsatisfactory. We will not charge or ship your order without your expressed choice confirmed to us. Once you reply to the shipping quote with your choice, the package will leave us on the next available pick-up day by the service you chose, which can be from same day to 3 days. Usually shipments take about 5 business days to reach our customers from it's day of departure, excluding the weekend. Toy Tokyo cannot be held responsible for any duties or taxes imposed on your package once it leaves the United States. Please be aware of this, and safegaurd against any uncalculated fees by contacting your local delivery providers for their regulations and tax procedures.
Toy Tokyo is NOT responsible for ANY Customs or Brokerage Fees and Taxes.
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