ToyTokyo Ordering Information:

 

Due to the fact that ToyTokyo Online shares much of its inventory with our retail stores, we do not have real time inventory at this time. However, most items are in stock and ready to ship, and we are working day and night to improve our warehouse inventory situation.  

 

Orders begin to be processed as soon as we receive them. Most orders are processed the same day they are placed, but in some circumstances we may need to acquire the stock from one of our retail stores, in which case the customer will be notified of the delay. If any items are sold out, the customer will be notified and asked for confirmation on the remainder of the shipment. These orders will not be shipped until we receive confirmation from the customer.

 

International Shipping/Express Shipments:

 

International (EMS, UPS Worldwide Services) and Domestic Express (UPS 3 Day, Overnight, etc) orders require us to generate shipping quotes after the order has been placed. These orders will show $0.00 for shipping cost at the time of checkout. Dimensional weight must be determined for each individual shipment to ensure the lowest cost of shipping for our customers. If you have chosen one of these shipping methods, be sure to check your emails for our shipping quotes. Shipping quotes calculated reflect Toy Tokyo’s actual cost and do not include a handling fee. If you would like to be charged for cost of shipping without having a quote given to you, please state so in the comments field of your order and we will process your order without having to contact you for confirmation. Also note that ToyTokyo does not have a daily pickup on USPS shipments. USPS shipments are scheduled based on the volume of the orders we recieve, but most of the time shipments go out biweekly. Keep this in mind when you choose this as a shipment methods. Other delays may be encountered if stock required for shipments must be aquired from our retail outlets. In this case the customer will be notified of the delay.  

 

Toy Tokyo is NOT responsible for ANY Customs or Brokerage Fees and Taxes.

 

 

 

Regarding Inventory:

ToyTokyo stocks an inventory of thousands of unique items from every possible classification of collectibles. We do our best to keep things up to date, but without real time inventory tracking, this is almost impossible. The transition to our new fulfillment center helps due to the fact that we have consolidated much of our inventory at a central location, but we have a lot more work to do in order to get it streamlined. Long time users of ToyTokyo.com are familiar with these issues, and we are happy to say that in our new location we can finally begin to address these issues. It was logistically impossible for this to happen while we were at our previous location. In the coming months, ToyTokyo Online will continue to work towards an inventory solution that will help insure that items listed online are in stock, but during this transition we appreciate your extended patience and continued support. As always, if there are any issues, questions or concerns, please don’t hesitate to contact us at 718-777-2212.

 

Returns:

 

Customers will have 10 days from the date of shipment of goods to contact us via phone or e-mail regarding defective or damaged items. Toy Tokyo will do our very best to replace the item at the customer's request. If an item is out of stock the customer will be give the choice of backordering the item (if possible) or receiving a refund for the cost of the product and shipping. If a replacement item is available, Toy Tokyo will ship the replacement and refund the cost of return shipping, at no cost to the customer, as soon as the defective item is returned to us.

If more than 10 days have elapsed from the day of shipment, Toy Tokyo will no longer be responsible for any damage or defectiveness for products. Special exceptions may be allowed under extenuating circumstances and these situations will be taken into consideration by the staff and ownership of Toy Tokyo. We strongly recommend contacting us as soon as possible if you have a problem with a product or service that we offer, and we suggest you do it within 10 days of placing your order whenever possible.

If you have ANY questions PLEASE contact us at sales@toytokyo.com or 718-777-2212.
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